Rajat Nair

Skills

Roles

Product Manager

OpenText ZENworks Service Desk – Comprehensive service management solution that's fully compliant with ITIL standards

• Define and maintain the product roadmap in collaboration with engineering, UX, support, and sales teams.
• Enable deeper integration with the OpenText ZENworks Suite, streamlining ITSM and endpoint management workflows.
• Engage directly with customers to collect feedback and translate real-world ITSM challenges into actionable features.
• Create product blogs, videos, and enablement materials to drive product awareness and adoption.
• Balance technical feasibility, customer priorities, and business objectives to enhance the overall user experience.

OPENTEXT DATA PROTECTOR BACKUP AS A SERVICE PLATFORM (BAAS) – Cloud based solution to protect OpenText SaaS products

• Defined product roadmap for BaaS platform serving multiple OpenText SaaS products with a focus on scalability, seamless integration, and AI-driven operational insights.
• Led development of features that utilized AI for real-time anomaly detection, streamlining backup policies and optimizing storage operations by 15%.
• Conducted extensive qualitative and quantitative user research to inform product decisions, enhancing the overall user experience and driving engagement.
• Managed product backlog balancing short-term needs with long-term platform strategy.
• Collaborated with engineering to design scalable and reliable backup management and security APIs, ensuring a seamless developer experience and regulatory compliance.
• Managed product lifecycle, working with agile teams to continuously improve platform services.
• Implemented data-driven decision making using product analytics.

OPENTEXT DATA PROTECTOR – On-prem Backup and disaster recovery solution for large, complex, and heterogeneous IT environments

• Prioritized product requirements and defects, working closely with stakeholders to define and execute the product strategy and roadmap.
• Achieved a 90% license renewal rate by incorporating customer feedback and delivering prioritized features.
• Managed all aspects of the product lifecycle, collaborating with engineering, partners, and support to drive product success.
• Monitored market trends, competitor strategies, and emerging technologies to inform product strategy and identify new growth opportunities.
• Monitored product performance metrics and made data-informed decisions to drive continuous improvement.
• Documented product requirements, led requirement and technical reviews with internal stakeholders, and presented implementation status updates to senior management.
• Designed, guided, and implemented various features as a web and cloud architect, and technical lead.

Web Architect

OPENTEXT DATA PROTECTOR - Backup and disaster recovery solution for large, complex, and heterogeneous IT environments.

• Designed, architected and led the team that implemented the new Web UI which coexisted with traditional UI on MFC
• Interacted with stakeholders to gather requirements, update progress and conduct demos
• Developed dashboard, backup, restore, scheduler, telemetry and reporting UI components.
• Developed white-labeled REST API documentation UI based on OpenAPI specification
• Created seed projects, development and best practices guides
• Instrumental in driving UI automation
• Migration of AngularJS to Angular
• Integration of UI builds with continuous integration (CI) build farms
• Implemented continuous inspection for code quality and security

Cloud Architect

COMMON APPLICATION FRAMEWORK (CAF) – Massively scalable and highly available collection of microservices

• SaaS based microservices for Identity, Storage, Analytics, Auditing, Telemetry, and Data Processing
• Played the role of an architect, SAFe® scrum master and developer on CAF Telemetry
• Designed and implemented Docker container strategy for CAF
• Researched and defined continuous integration (CI) and continuous delivery (CD) methodologies with Docker, Maven, Jenkins and Artifactory
• Instrumental in choosing Java framework for CAF Telemetry, and Identity manager for CAF IDM
• Integrated Liquibase to managing and applying database schema changes
• Completed production setup and deployment of highly available cluster of CAF Telemetry on AWS using Apache Mesos and Marathon

Full-Stack Developer

CONNECTED MX (CMX) –Enterprise endpoint protection

• Integral part of team which chose AngularJS as Web framework in 2013
• Integrated Typescript with AngularJS
• Developed the file browse, policy management, asset sharing and restore components
• Developed REST APIs based on OpenAPI standards
• PostgreSQL was used as a data repository
• Integrated Liquibase to managing and applying database schema changes

CONNECTED REPORTING SERVICES –Consolidated reporting platform for Connected Backup

• Developed web console and REST APIs using Asp.net Razor and Asp.net MVC3
• Implemented single sign-on (SSO) support on web console to view and subscribe to reports
• Facilitated integration of SQL Server Integration Services (SSIS) and SQL Server Reporting Services (SSRS) into the application
• Customized SQL Server Reporting Services to display live previews of reports and to create report templates using RDLs

CONNECTED CLASSIFY AND CONNECT –Simplifying the collection of endpoint data for eDiscovery

• Developed the UI on ExtJS
• Backend was developed on Microsoft .Net 3.5 using Windows Communication Foundation (WCF) and Windows Workflow Foundation
• Utilized SQL Server Express and Apache CouchDB as data repositories

SERVICE PROVIDER PORTAL –Centralized portal for service providers of AXA Gulf to access different applications and services

• Used nascent Jquery library (2007) to implement Ajax based Web UI on .Net framework to enable insurance providers from different hospitals across AXA Gulf to support card-based authentication process to various policy holders
• Implemented user management system to provide a single sign-on (SSO) based, consolidated administrative interface to manage all users, entities, and master data